- Worldwide shipping
We ship worldwide! If you're unable to complete checkout due to your address, please reach out to our customer service team with the following details:
- Your full shipping address
- The product(s) you want to purchase
Email: service@melgeek.com
Our team will check availability and assist you with your order.
- Fuifillement Time
Orders are processed within 2-3 business days (excluding weekends and holidays). Pre-orders or custom items may take longer—please check with our customer service for details.
- Shipping Methods & Costs
We choose the best shipping carrier (DHL, SF Express, etc.) based on your order and location. However, if you have special requests, you can leave a note at checkout or contact us directly.
- Tracking Information
Once shipped, you'll receive a tracking number via email. Updates may take within 24 to 48 hours. Track your package here: https://www.17track.net/en
- Customs & Import Fees
Please be kindly noted, tax is not included in the order.
You may be subject to applicable customs, import duties and taxes, which are the sole responsibility of the buyer/receiver.
Additionally, the order may be subject to applicable customs inspections and holds which may cause a delay and are the responsibility of the buyer/receiver to resolve.
- Lost or Delayed Shipments
Please allow at least 24 hours for the tracking to update. You will receive a shipping notification when we process the shipment, but it might take some time for the courier to actually receive the item and scan it.
If your package is delayed or lost, please contact us first for assistance.