Choose Your FAQ Category
General FAQ
Trouble Shooting
Warranty&Return
Q:Warranty Policy
Q:30-Day Return & Exchange
If your order doesn't ship out, we accept order cancellation or exchange for free, and the full amount can be refunded. We usually ship within 1-3 days. If your order has been successfully canceled, our customer service will notify you. If the order is canceled, you’ll be automatically refunded on your original payment method within 10 business days. But note that we cannot cancel the order if the product is already shipped out.
Q:How do I return or exchange?
1. Please reach out to MelGeek customer support to initiate a return.
2. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
3. MelGeek support will share the corresponding return address (China warehouse or USA warehouse is available) in the form of an email, and the refund will be processed after our warehouse receives the product and confirms it.
4. For the refund to be processed in a timely manner, please be sure to send a return notification to MelGeek with the following information:
Name of the courier
Tracking number
Q:Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by MelGeek or MelGeek's authorized resellers are covered by an extensive warranty, starting from the date of purchase (Please note that our warranty is 1 year).
If there are quality issues or defective products within the warranty period, we will offer a refund, reissue, or other compensation measures. However, before we can confirm the issues, please provide the following information:
1. Please reach out to MelGeek customer support at service@melgeek.com.
2. State the reason for return and provide an invoice or screenshot to confirm the order number.
3. Provide a description of the problem.
4. If possible, include a clear photo or video.
Q:Missing Item(s), Wrong Item(s), or Incorrect Package Sent
During delivery, please make sure the package is in good condition (showing no signs of being opened) and confirm the contents before signing for the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number.
2. Please send us a clear picture of the outer packaging with all shipping labels visible and, if applicable, the item received.
Possible solutions for the problem are confirmed by MelGeek:
*If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
*If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). MelGeek will decide whether you need to return the wrong product or not.
Q:When Will I Get My Refund?
Please remember it can take some time for your bank or credit card company to process and post the refund as well. You’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we approved your return or quality issue, please contact us at service@melgeek.com.
Shipping
Q:What is the shipping policy?
You can find our shipping policy here
Q:Do you deliver outside the European Union and the United States?
Yes, you can find more countries listed in the shipping policy here.
Q:No shipping available on the website (melgeek.com)
Please check the following:
*Advise your shipping address, please. We will check the shipping cost for you.
*You can contact us by email at store1@melgeek.com and provide your address in detail, including the zip code.